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FAQ

VISITATION | WINE CLUB | PRIVATE EVENTS | ORDERS & SHIPPING
 

Visitation

Do I need a reservation for wine tasting at Chimney Rock Winery? Yes, reservations are highly recommended to ensure availability, especially during peak travel seasons in Napa Valley. Our tastings are intentially intimate and seated, allowing for a more personalized experience. We encourage guests book in advance through our reservations page to secure their preferred date and time.
 
What is the best winery to visit in Napa Valley for Cabernet Sauvignon? Napa Valley is world-renowned for Cabernet Sauvignon, and the Stags Leap District is considered one of its most exceptional regions. Chimney Rock Winery specializes in estate-grown Cabernet Sauvignon that reflects the elegance, structure, and terroir of this iconic appellation. For guests seeking a refined, Cabernet-focused tasting experience, Chimney Rock is a must-visit destination.
 
What types of tasting experiences do you offer? Chimney Rock Winery offers three core tasting experiences all year. These include the Taste of Terroir experience for $75 per person, the Single Vineyard Tasting for $125 per person and our Vineyard Odyssey Tour for $195 per person. Chimney Rock Winery also features seasonal tastings experiences to highlight special occasions and wines. These tasting experiences last on average 90 minutes.
 
What should I expect during a wine tasting experience at Chimney Rock Winery? A guest visiting Chimney Rock Winery in Napa Valley can expect to be seated on our relaxed winery patio to enjoy an elevated seated tasting experience surrounded by our estate Stags Leap District vineyards and unique South African Cape Dutch building architecture. Guests will be hosted by an expert Chimney Rock Wine Educator to enjoy 5 estate Chimney Rock wines. Our luxury tasting experiences are designed to be immersive, educational and unhurried. Perfect for both the seasoned collectors and those newer to wine tasting.
 
How many wineries should I visit in one day in Napa Valley? For the best experience, we recommend a Napa Valley traveler visits 2-3 wineries per day. Many guests choose Chimney Rock as a highlight of their day because of our welcoming hospitality, renowned single vineyard Cabernet Sauvignons, iconic South African Cape Dutch architecture and intimate vineyard tours through our picturesque Stags Leap District estate with the backdrop of the Palisades mountains.
 
Which Napa Valley wineries offer the most scenic or unique tasting experience? Napa Valley offers a wide range of beautiful winery settings, but for those seeking a combination of architectural elegance and vineyard views, Chimney Rock Winery stands out. Inspired by South African Cape Dutch design and surrounded by estate vineyards, the property offers one of the most picturesque and tranquil tasting environments in the region.
 
What are the best wineries to visit in Stags Leap District? The Stags Leap district is home to some of Napa Valley’s most acclaimed Cabernet Sauvignon producers. Among them, Chimney Rock Winery is known for estate-driven approach and elegant wines. Its central location and focused tasting experiences make it a standout choice for visitors exploring this renowned appellation.
 
Which wineries are near me in Napa Valley for a great tasting experience? If you’re searching for wineries near you in Napa Valley, focusing on specific regions like the Stags Leap District can help narrow down the best options. Located just minutes from downtown Napa, Chimney Rock Winery offers a convenient and elevated tasting experience featuring estate-grown Cabernet Sauvignon in a scenic vineyard setting.
 
What wineries are close together in Napa Valley for easy planning? When planning a seamless day in Napa Valley, it’s best to visit wineries within the same region to minimize travel time. The Stags Leap District is an ideal choice, with several acclaimed wineries located just minutes apart. Chimney Rock Winery is centrally located within the district, making it an easy addition to a well-paced, two-to-three stop itinerary.
 
Which Napa Valley wineries are best for first-time visitors? First-time visitors to Napa Valley often look for wineries that offer a welcoming atmosphere, educational tastings, and a strong sense of place. Chimney Rock Winery provides a guided, seated tasting that introduces guests to Napa Valley Cabernet Sauvignon in an approachable yet refined way, making it an excellent choice for those new to the region.
 
How long does a typical tasting last? Our typical tastings last 90 minutes.
 
Do you accept Walk-Ins? Yes, we accept walk-ins based on availability.
 
Can I bring my own food to the winery? No, we do not permit outside food at the winery.
 
Can I buy wines that aren’t available in stores? Yes, many of our wines are exclusively available at the winery and are produced in very limited quantities.
 
Do you have large format bottles? Yes, we do have a limited selection of Large Format Bottles available at the winery.
 
Are children allowed at the winery? Yes, we are a family-friendly winery.
 
Are pets/dogs allowed at the winery? Yes, we welcome well-behaved pets/dogs on leash at the winery. We ask that your pet/dog is always with you, on leash and under your control when onsite. We reserve the right to ask for removal of any pets/dogs that are acting in an aggressive manner or disrupting other guests.
 
Do you offer vineyard tours? Yes, our Vineyard Odyssey Tour is a perfect choice for those who wish to journey out of the winery and into our estate vineyards in a specially designed touring cart for an unforgettable exploration of our Stags Leap District Estate.
 
Do you offer food with tastings? Yes, we serve cheese with our Taste of Terroir tasting experience, and an elevated cheese and charcuterie platter for our Single Vineyard Tasting and Vineyard Odyssey Tour.
 
What should I wear on wine tasting in Napa Valley? Napa Valley is known for its “wine country casual” attire. We recommend going for elevated comfort that looks chic while you stroll through vineyards. This is relaxed but intentional luxury. We recommend wearing comfortable, closed-toe footwear for our Vineyard Odyssey Tour at Chimney Rock Winery.
 
Do you practice sustainable farming? We are proud to be a certified Napa Green Winery and Vineyard. As stewards of the land, management of our certified green estate, with minimal impact, is of paramount importance. At Chimney Rock, it is this responsibility that guides our viticulture and winemaking processes.
 
Do you offer wines by the glass or by the bottle? No, we do not offer wines by the glass or by the bottle. We only offer wine tasting experiences.
 
Can Chimney Rock Winery host large group tastings? Yes, we can host large group tastings. Groups of 7 or more people qualify as a large group tasting and must inquire about experience dates and times available through our events Manager. Chimney Rock Winery specializes in intimate, educational tastings 7 days a week for groups up to 6 guests.
 

Wine Club

When do my benefits, including complimentary tastings, begin after I join the wine club? Your club member benefits are activated after your first club shipment is processed. If you join the wine club onsite at the winery during a tasting, we will waive up to 4 tasting fees. You will be able to schedule future complementary tastings after your membership is activated.
 
If I'm a Wine Club Member, how do I book a reservation? Wine club members can make reservations for tastings that include up to 6 guests. The tasting is complementary for up to 4 guests, and there is a charge of $70 for each extra guest. After joining the club, members will be added to our TOCK database with the email adress associated to the membership account. Members can use this account to book their own discounted tastings on TOCK. If you would like booking assistance from our reservations team, you can also email club@chimneyrockwinery.com. You will need to provide the email address you used to join the club so your discount can be applied.
 
How do I customize my Club Shipment? You can find step by step instructions to customize your allocation here.
 
Can I gift a Club Membership? Yes, please visit the Become a Member page and check the gift box to indicate you are giving a gift subscription. You may also include a personalized message to the gift recipient.
 

Private Events

Do you host weddings? No. Unfortunately, Chimney Rock Winery is not permitted to host wedding receptions or ceremonies.
 
Do you host rehearsal dinners? Yes. We are happy to host meet and greets, welcome parties and rehearsal dinners. Contact us to learn more.
 
Are you able to host both indoor and outdoor experiences? Yes. Weather permitting, we can host both outdoor events and indoor events.
 
I'm not seeing an experience that fits my needs - are you able to create a custom event? Yes. Our Events Manager is happy to connect with you to create a memorable, one of a kind experience.
 
Can I host a private event at the winery? Yes, we have a private event program available to those who inquire. Please contact our Events Manager for all group requests 7 people or larger.
 

Orders & Shipping

Where is my order? Once we receive your order, processing and handling can sometimes take up to two business days. Once your package ships, you will receive an email confirmation with tracking number. For status updates, you can also consult our order tracking page.

Please note: Due to nationwide shipping and trucking bottle necks, some orders and deliveries may be delayed. Thank you for your ongoing patience.
 
Can you ship your wines internationally? No. Unfortunately, we are only able to ship and deliver to US addresses.
 
Where do you ship? Our wines can be shipped to all states except the following: Alabama, Arkansas, Delaware, Indiana, Mississippi, Rhode Island, and Utah.
 
Do you honor your online special offerings onsite at the Winery? Yes. We are happy to honor all online special offerings during your onsite visit.
 
Why doesn’t my tracking number work? (It isn’t updating.) For most states, you will get your tracking number in your ship confirmation email as soon as your wine leaves our warehouse. At times, a tracking number is live but does not show activity yet. As soon as the package is scanned by the common carrier, the progress will update. If you have further questions, please contact Customer Care and include your order number for an update.
 
What days do you ship? We currently ship Monday - Friday. We are currently unable to facilitate weekend deliveries. Please note that our Shipping Cut-off is 4pm PT. Orders received after this time will be processed the next business day and will ship accordingly. Typically only business days are used to calculate transit time, so please select a future ship date at check out to avoid additional transit time over weekends.
 
What are the options for hot or cold weather shipping? Wine does not like extreme temperatures. Hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine transfers to the purchaser. No insurance for heat or cold damage is provided by the shipper. We are not responsible for and will not replace wine that is damaged by extreme weather conditions during shipment. All shipments will ship using the method selected during checkout. We highly encourage expedited shipping during extreme temperatures or in the event that you need your wine by a certain date. During summer months, we have identified AZ, CA, CO, FL, GA, KY, NC, NM, NV, SC, TN, and TX as states that where shipments would benefit from one of the ice pack shipping methods. Upon request, we can hold your shipment until weather patterns change. Please contact Customer Care immediately with your order number.
 
What are the holiday shipping cutoffs? Make sure your wines and/or gifts get there in time for the holidays. We recommend allowing at least 2 weeks for delivery during major holiday windows. Consult our holiday schedule as a guide to plan for transit time based on where you are shipping.
 
What's Our Shipping Policy? All wine sales are final. The final mile carrier (UPS or FedEx) will make up to 3 delivery attempts, requiring an adult 21 years or older to sign for the package. You can expect your delivery in a few days, so please use an address where someone over 21 will be present to sign. Expedited packages are only delivered Monday through Friday. Missed delivery attempts could also result in compromising the quality of the wine. Wine purchases are not refundable. We highly recommend you ship to a business address where an adult 21 or older is available to sign for your delivery. We support both UPS and FEDEX for delivery. Should you select FEDEX as your preferred shipper, you also have the option to ship to a FedEx Office Print & Ship Center or request a redirect to a Walgreens near you to ensure fast and safe delivery. Find a FedEx 'Hold at Location' near you or your gift recipient.
 
What if I missed the delivery attempts and my wine gets returned to you? In the unfortunate circumstance that your order is returned to our warehouse, please contact Customer Care for further assistance. Refunds are not issued and reshipment fees are the responsibility of the consumer.
 
Are your wines sold in my area? Where can I purchase them? Some Chimney Rock wines are sold locally and throughout the US. For a location near you please try our online wine finder. For access to our full library of wines you would need to visit Chimney Rock winery or purchase from our online store.
   
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