We understand your concerns about online security. Because we share your concerns, we work diligently to keep our site a highly secure ordering environment so you can shop with confidence. The result is a website that offers you the highest level of service, convenience and trustworthiness.
The Secure Order Process
Using our e-business software, in conjunction with features built into popular browser software, our site provides advanced security for your online purchases. The following section describes how the secure order process works, from start to finish. Your order will be processed by chimneyrock.com. We handle all order processing and order fulfillment. Your credit card statement will list Chimney Rock winery as the merchant for your order.
Entering Your Order
Every purchase is secure, and clicking a Checkout button on the Shopping Cart page is all it takes to get started. The security features are automatic; you don't need to do anything special to invoke them.
Making a Positive ID
Once you've clicked the Checkout button, your browser looks for a digital certificate to confirm that it is communicating with us. Once a positive ID is made, your order continues.
Entering Secure Mode
Next, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format.
After your browser has entered secure mode, we'll ask you for your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of data as it is transmitted to our server. Our site makes use of the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to provide the highest level of security available.
My Order Is Complete. What Happens Next?
Security measures continue even after you've placed your order, as we process your order in a highly secure computing environment. You will receive an email confirmation of your purchase, and you will be directed from Secure Mode back to the website.
We've worked hard to bring you a secure online ordering environment. Please contact us at email@example.com with any questions, comments or concerns.
Forget Your Password?
In the event you forget your account password, go to the log in page and click the "Forgot Password" link. We will send an email to your registered account and you will be able to reset your password to regain access to your account.
Wine Club Memberships
By joining, you authorize Chimney Rock Winery to charge your credit or debit card on or about the shipping date for each allocation, plus taxes and shipping charges. This price per allocation ranges from $355 - $1100, depending on the amount of bottles in your shipment. The initial club membership term is one year and includes a minimum purchase commitment of three club allocations. Your membership will further continue unless cancelled. You may cancel at least fourteen days prior to any shipment date after the initial one year term. After receiving your three club allocations, you may cancel your membership at any time by emailing us at firstname.lastname@example.org.
It is the member’s responsibility to notify Rutherford Hill of any change in address before the wine is shipped. Wine purchases are non-refundable. Shipments that are refused or returned are subject to a re-shipping fee. I understand that the recipient of wine must be 21 years old and will be required to sign for the shipment.