FAQ
Visitation
Are dogs allowed at the winery?
Yes! Our winery is a dog friendly property. We ask that your dog is always with you, on leash and under your control when onsite. We reserve the right to ask for removal of any dogs that are acting in an aggressive manner or disrupting other guests.Do you allow minors at the winery?
Yes. Minors above the age of 2 must be included in your party size. We do not have booster seats or highchairs available for use in the tasting room. Total party size is limited to 6 guests, including minors.
What is the maximum party size allowed?
Our seated tastings are limited to parties of 6 or less including minors and non-drinkers. All group requests larger than 6 guests are consider a Private Experience and must be booked with our Events Manager. Please visit our Private Experierence Page for all large party requests. Do you allow picnicking at the winery?
We do not allow outside food or picnicking at the winery due to Napa County regulations.Are reservations charged in advance?
Yes, we charge in full at the time of booking your reservation.
What is your cancellation policy for tastings?
Your reservation can be cancelled at any time before the time of the reservation should your plans change. However, we request that you do so at least 48 hours in advance so Chimney Rock Winery can plan accordingly. Tasting Fees are non-refundable within 48 hours of the reservation.
Do you accept Walk-ins?
Friday, Saturday, and Sunday, we typically sell out in advance for both our tours & tastings. We highly recommend making a reservation in advance. We have limited tables, capacity, and tasting times - but will do our best to accomodate you. We highly encourage that you make a reservation so you won’t be disappointed and turned away from the winery. We do not offer a walk around or self-guided tour of the winery.
Do you offer wines by the glass or by the bottle?
We do not offer wines by the glass or by the bottle. We are not permitted for bottle service at the winery. However, you may purchase bottles to take with you.
Can we just come in and look at the grounds?
Unfortunately, we do not offer self-guided tours. We highly recommend that all guests that want to visit the property make a reservation.
Can we split a tasting?
No. We do not allow shared tastings.
Will my tasting be held indoors or outdoors?
Weather permitting, our tasting experience is primarily held outdoor on our private patios. . We recommend you dress appropriately for the weather, however, we do offer Chimney Rock Apparel for purchase if you are in need of a jacket.
Do you have a restaurant onsite?
No, we do not have a restaurant on site. If you are looking to book a Private Fine Dining Experience at Chimney Rock, please inquire here. All Fine Dining Experiences require a 2 week notice.
Do you waive tasting fees?
Guest who join our Wine Club during their visit are eligible for up to 4 waived tasting fees.
Wine Club
When do my benefits, including complimentary tastings, begin after I join the wine club?
Your club member benefits are activated after your first club shipment is processed. If you join the wine club onsite at the winery during a tasting, we will waive up to 4 tasting fees. You will be able to schedule future complementary tastings after your membership is activated.If I'm a Wine Club Member, how do I book a reservation?
Wine club members can make reservations for tastings that include up to 6 guests. The tasting is complementary for up to 4 guests, and there is a charge of $70 for each extra guest. After joining the club, members will be added to our TOCK database with the email adress associated to the membership account. Members can use this account to book their own discounted tastings on TOCK. If you would like booking assistance from our reservations team, you can also email crwtt@chimneyrock.com. You will need to provide the email address you used to join the club so your discount can be applied.How do I customize my Club Shipment?
You can find step by step instructions to customize your allocation here.Can I gift a Club Membership?
Yes, please visit the Become a Member page and check the gift box to indicate you are giving a gift subscription. You may also include a personalized message to the gift recipient.Private Events
Do you host weddings?
No. Unfortunately, Chimney Rock Winery is not permitted to host wedding receptions or ceremonies. Do you host rehearsal dinners?
Yes. We are happy to host meet and greets, welcome parties and rehearsal dinners. Contact us to learn more.
Are you able to host both indoor and outdoor experiences?
Yes. Weather permitting, we can host both outdoor events and indoor events.
I'm not seeing an experience that fits my needs - are you able to create a custom event?
Yes. Our Events Manager is happy to connect with you to create a memorable, one of a kind experience.
Orders & Shipping
Where is my order?
Once we receive your order, processing and handling can sometimes take up to two business days. Once your package ships, you will receive an email confirmation with tracking number. For status updates, you can also consult our order tracking page.
Please note: Due to nationwide shipping and trucking bottle necks, some orders and deliveries may be delayed. Thank you for your ongoing patience.
Can you ship your wines internationally?
No. Unfortunately, we are only able to ship and deliver to US addresses.Where do you ship?
Our wines can be shipped to all states except the following: Alabama, Arkansas, Delaware, Indiana, Mississippi, Rhode Island, and Utah.
Do you honor your online special offerings onsite at the Winery?
Yes. We are happy to honor all online special offerings during your onsite visit.
Why doesn’t my tracking number work? (It isn’t updating.)
For most states, you will get your tracking number in your ship confirmation email as soon as your wine leaves our warehouse. At times, a tracking number is live but does not show activity yet. As soon as the package is scanned by the common carrier, the progress will update. If you have further questions, please contact Customer Care and include your order number for an update.
What days do you ship?
We currently ship Monday - Friday. We are currently unable to facilitate weekend deliveries. Please note that our Shipping Cut-off is 4pm PT. Orders received after this time will be processed the next business day and will ship accordingly. Typically only business days are used to calculate transit time, so please select a future ship date at check out to avoid additional transit time over weekends.
What are the options for hot or cold weather shipping?
Wine does not like extreme temperatures. Hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine transfers to the purchaser. No insurance for heat or cold damage is provided by the shipper. We are not responsible for and will not replace wine that is damaged by extreme weather conditions during shipment. All shipments will ship using the method selected during checkout. We highly encourage expedited shipping during extreme temperatures or in the event that you need your wine by a certain date. During summer months, we have identified AZ, CA, CO, FL, GA, KY, NC, NM, NV, SC, TN, and TX as states that where shipments would benefit from one of the ice pack shipping methods. Upon request, we can hold your shipment until weather patterns change. Please contact Customer Care immediately with your order number.
What are the holiday shipping cutoffs?
Make sure your wines and/or gifts get there in time for the holidays. We recommend allowing at least 2 weeks for delivery during major holiday windows. Consult our holiday schedule as a guide to plan for transit time based on where you are shipping.
If you’ve missed the ordering cutoff, send a e-Gift Card instead — they are delivered via email in minutes.
What's Our Shipping Policy?
All wine sales are final. The final mile carrier (UPS or FedEx) will make up to 3 delivery attempts, requiring an adult 21 years or older to sign for the package. You can expect your delivery in a few days, so please use an address where someone over 21 will be present to sign. Expedited packages are only delivered Monday through Friday. Missed delivery attempts could also result in compromising the quality of the wine. Wine purchases are not refundable. We highly recommend you ship to a business address where an adult 21 or older is available to sign for your delivery. We support both UPS and FEDEX for delivery. Should you select FEDEX as your preferred shipper, you also have the option to ship to a FedEx Office Print & Ship Center or request a redirect to a Walgreens near you to ensure fast and safe delivery. Find a FedEx 'Hold at Location' near you or your gift recipient.
What if I missed the delivery attempts and my wine gets returned to you?
In the unfortunate circumstance that your order is returned to our warehouse, please contact Customer Care for further assistance. Refunds are not issued and reshipment fees are the responsibility of the consumer.
Are your wines sold in my area? Where can I purchase them?
Some Chimney Rock wines are sold locally and throughout the US. For a location near you please try our online wine finder. For access to our full library of wines you would need to visit Chimney Rock winery or purchase from our online store.
Gift Cards
How do I know my gift recipient received their digital gift card?
Visit the Check Order Status page of our online Gift Card Shop, and enter your Confirmation Number. You’ll be able to find your Confirmation Number in your email receipt sent from noreply@cardfoundry.com with the subject line “Receipt for your Terlato Wine Group gift card order”.
My gift recipient told me they never received the digital gift card.
If a digital gift card was ordered, a separate email will be sent to the recipient from egift@cardfoundry.com with the link to the gift card. Please have them check their spam/junk folder and/or look for an email from egift@cardfoundry.comCan I deliver to an international address?
No, we are only able to ship and deliver to US addresses.
How do I check the balance of a gift card?
Visit the Check Gift Card Balance page of our Gift Card Shop or email giftcard@twg.com for assistance
How do I use your gift card online?
During Checkout in the Payment Information section, select the Gift Card tab and enter your Gift Card number in the Gift Card field. Then click Complete Order to process your order.
What can I purchase with your gift card?
At this time, you may use our Gift Cards to purchase wine or merchandise. Winery experiences are excluded and you cannot use a gift card to purchase gift cards.
Can I use gift cards to pay for winery experiences?
At this time, Gift Cards purchased from our online Gift Card Shop are only redeemable for wine or merchandise. Winery experiences are excluded. If you would like to purchase a digital gift card for a winery experience, please visit our partner TOCK to learn more about their gift cards. TOCK gift cards are a separate program.
Where can I use your gift cards?
You can shop online or in person at Chimney Rock, Rutherford Hill and/or Sanford to purchase wine or merchandise. Experiences and Gift Cards are excluded.
How long does shipping take for physical gift cards?
Fulfillment and shipping generally take up to 7 business days via USPS. If you would like to receive your order sooner, please select the 2 day or overnight option. Please note that weather and nationwide shipping bottlenecks may cause longer delays. If you need your order immediately, please select the eGift Card option during Checkout.
What's your order cut-off for physical gift cards?
Physical gift cards orders placed after 3pm ET may not be fulfilled until the next business day. No overnight deliveries are available for Saturday or Sunday. Any overnight orders fulfilled on Friday before 3pm ET will not arrive until the following Monday.
Do you accept bulk/corporate orders for gift cards?
You may order as many physical or digital gift cards as you like from our online Gift Card Shop. If you have questions, please email giftcard@twg.com.